Frequently Asked Questions

VIP Day

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We know the VIP Day process can feel like a lot—after all, you're investing in your practice, and you want every detail to be perfect. We’re here to guide you through every step of the process, from what to expect on the big day to how we ensure your vision comes to life.

Whether you're wondering about timelines, content prep, or how we handle communication, we've got you covered. Take a deep breath—this is where we take the stress off your plate and deliver a website that truly works for your practice.

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What platform can these templates be used on?

Our templates are exclusively designed for Showit, a dynamic and user-friendly website builder. Showit allows you to craft visually stunning websites with ease, thanks to its drag-and-drop interface and customizable features.

Do I need to be available on the design day?

Yes, your availability is key to the success of your VIP Day. We start with a kickoff call and stay connected throughout the day via Slack, checking in for approvals and addressing any questions that arise. There are key check-in times during the day to review the home page and provide updates on the progress. These check-ins, along with ongoing Slack communication, ensure everything runs smoothly and your vision is fully reflected in the final design.

What does the VIP Day schedule look like?

Your VIP Day kicks off with a 30-minute call at 8:00 AM PST to align on your vision and finalize key details. From there, our team will handle the design and customization while keeping you involved through key check-ins and Slack communication.

Here’s a short breakdown of the schedule:

  • 8am  |  Kickoff call to finalize details and vision (30-minute video call)
  • 10am | Check-in to review the home page (10-minute video call)
  • 2pm  |  Update and review on the remaining pages (Slack)
  • Throughout the day  |  Ongoing communication via Slack
  • End of Day  |  Final review (30-minute video call)

Our team handles everything behind the scenes while ensuring your vision comes to life, with the day wrapping up with a launch-ready website!

What should I prepare before my VIP Day?

Before your VIP Day, gather all the content and images you’d like to feature on your site. Our guide will walk you through this process to ensure your website makes a great first impression. After signing, we’ll send over a Google Drive folder where you can upload your content, keeping everything organized and ready for design day.

If you need assistance, you can hire our in-house copywriting team to craft compelling messaging for your site. While we don’t source images as part of our design service, we do recommend trusted stock photography sites in our guide, or we can offer image sourcing as a separate service to help elevate your website’s look and feel.

Will you show me how to update my website?

Yes! After your VIP Day, we provide a comprehensive video tutorial that walks you through updating and managing your website, giving you the confidence to make changes on your own. This tutorial is included in your final deliverables and is designed to ensure you feel fully equipped to handle your site. You’ll also have access to our tutorial library, as well as the incredible Showit support team.

For ongoing support, we offer an exclusive retainer for our VIP clients. For $150 per month, you’ll receive up to 1 hour of updates—whether it’s minor design tweaks, content changes, troubleshooting issues, or addressing any errors. This retainer ensures that your website stays fresh, functional, and ready to serve your clients without the hassle of managing updates on your own.

How soon can I launch my website after the VIP Day?

Your website will be ready to launch immediately after your VIP Day! To make sure everything goes off without a hitch, we’ll provide you with a comprehensive launch guide, packed with tips on how to maximize your impact and build anticipation with your audience.

To make your launch even smoother, we recommend coordinating with Showit for blog migration and domain setup. For the best results, consider putting up a "Coming Soon" page (included in your template) about two weeks before your desired launch date. This gives you time to build excitement with a free download or countdown posts while Showit handles the behind-the-scenes work. If you prefer, we can handle the coordination with Showit and set up your domain and "Coming Soon" page before our VIP Day for an additional fee. This way, you’ll have everything prepped and ready for a flawless launch!

What kind of support will I receive after the VIP Day?

After your VIP Day, you’ll have 7 days of unlimited Slack support with our team to address any questions or minor adjustments as you settle into your new website. We’re here to make sure everything runs smoothly and that your site is exactly how you envisioned it.

Once the 7 days are up, you have the option to continue with a monthly retainer, which includes up to 1 hour of updates per month for $150. This covers minor design tweaks, content updates, troubleshooting, and more. If you choose not to continue with the retainer, your Slack channel will be closed, but you can always reach out to our support team via email. We’ll create an estimate for any changes or issues that arise, ensuring your website stays in top shape.

What if I want revisions?

Minor revisions are included during your VIP Day and the 7 days of post-launch support to ensure everything looks and functions as you envisioned. Once changes are approved, we consider them final, but we understand that things can evolve. If you need additional adjustments beyond this period, our in-house studio designer is available at an hourly rate to help with any new updates or changes you’d like to make.

What if we don't get everything done?

Our VIP Day is designed to ensure that your website is polished and ready to launch by the end of the day. We focus on the critical elements that will help your website convert effectively. While we prioritize completing the core aspects, we understand there may be additional features you’d like to include. For these, you can book an extra half-day or full-day VIP session, ensuring your site gets the attention it needs. Additionally, our in-house designer is available at an hourly rate for any ongoing updates or tweaks after your VIP Day, giving you the flexibility to enhance your site as needed.

Will you transfer domain and blog posts from my current site?

We’ll take care of the design, but for the technical side like blog migration, domain setup, and pushing your site live, we trust the experts at Showit support. They’ll ensure everything goes smoothly and get you up and running in no time.

Is there a deposit required to book a VIP Day?

Yes, a 50% retainer is required to secure your VIP Day. This non-refundable retainer guarantees your spot and allows us to begin the preparation process. The remaining balance is due by the end of the VIP Day, with the final files being transferred and installed the following morning.

Do you offer payment plans?

Due to the intensive nature of the VIP Day, we typically do not offer payment plans. However, we understand the financial challenges many practitioners face and want to support your growth. That's why we offer a limited number of payment plans each quarter to help you plan accordingly.

A 50% non-refundable retainer is required at the time of booking to secure your VIP Day, which will be scheduled 3-6 months out. This allows you the flexibility to structure the remaining payments over a 3-6 month period, with the final payment due the day of your VIP Day. This option ensures your date is locked in while giving you time to prepare for the investment.

Can I reschedule my VIP Day?

We understand that life happens, and while rescheduling is generally difficult, especially if it's due to not gathering content and images before the VIP Day, we’ve made this process as seamless as possible with our prep guides to help you stay on track.

If a reschedule is necessary and the request is made more than 14 days in advance, we can accommodate it for a $1500 rescheduling fee, subject to our availability. While we can’t guarantee how quickly we can get you back on the schedule, we’ll do our best to find a new date. Exceptions may be made for verifiable emergencies, as we understand certain situations are unavoidable.

I'm in another timezone/country, can I still book a VIP Day?

Absolutely! We work with clients from all over the world and will do our best to accommodate your timezone. However, to ensure our team delivers the best possible service, we do need to maintain our regular hours. We’ll work together to find a schedule that works for both sides as much as possible!

Need help finding which pairing fits your practice's unique brand personality?
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Need help finding which pairing fits your practice's unique brand personality?
Resources
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